return policy
We have extended the return window to 21 to 30 days due to COVID-19 .Our Returns & Refunds Policy lasts 30 days upon receipt of your order.
If 30 days upon receipt have passed, unfortunately we are unable to offer a refund.
return policy
We hope you love your Pooch Life Pet Supply purchase, but if you need to make a return, you can do so within 24 days of placing your order. New, unused and original condition merchandise(s) are eligible for a refund if you contact us within 14 days of purchase. Returns must be received within 14 days of receiving an authorization.
All returns MUST meet the following criteria:
Return New Items Only: Returned merchandise(s) must be in new, original condition without any damages and with the original hang tag attached.
Merchandise(s)Can’t Be Returned: All Sale, Final Sale merchandise cannot be returned. Other nonreturnable purchases include sale and final call, or not in a like-new condition.
A Refund If Returned Within 14 Days: If the items you ordered are not what you expected in size, fit or style, we will gladly provide you with a refund in your order within 24 days of purchase.
Gift Cards: Unfortunately, gift cards are returnable or refundable
refund time
Once your return is received and inspected by the store, we will send you an email to notify you of the status. Your refund will be processed through the original method of payment within 7 - 10 business days.
Please note, During our busy periods like the holidays can take a bit longer to refund the payment.
RETURN REQUEST form:
Click HERE and fill out the Return Request.